Search

Domino Upgrade

VersionSupport end
5.0
6.0
6.5
7.0
8.0
8.5
Upgrade to 9.x now!
(see the full Lotus lifcyle) To make your upgrade a success use the Upgrade Cheat Sheet.
Contemplating to replace Notes? You have to read this! (also available on Slideshare)

Languages

Other languages on request.

Twitter

Useful Tools

Get Firefox
Use OpenDNS
The support for Windows XP has come to an end . Time to consider an alternative to move on.

About Me

I am the "IBM Collaboration & Productivity Advisor" for IBM Asia Pacific. I'm based in Singapore.
Reach out to me via:
Follow notessensei on Twitter
(posts)
Skype
Sametime
IBM
Facebook
LinkedIn
XING
Amazon Store
Amazon Kindle
NotesSensei's Spreadshirt shop
profile for stwissel on Stack Exchange, a network of free, community-driven Q&A sites

« Sharpen your pencils - plain English please | Main| Going places - Tehran »

Buying Broadband - The saga continues


Did I hit the replay button? Today my little email was answered:
"Dear Mr Wissel

Thank you for your email.

We seek your kind understanding that for technical enquiries, please use
the online form at ..."

Well. Should we add that to: customer service boo-boo? Typically I now would move on. The web form they point me the second time still required an user-id from an existing customer. However I'm curious how the story unfolds further. So I'll be a little persistent:  

" Hi there,

it looks to me, that you don not want my business! I asked a presales question and if you are not able to answer that, PLEASE ask your technical staff yourself and come back to me. If you ever have bothered to look at you technical support online form, you would have realized, that one mandatory input is a USERID. Since I don't have one I can't even use the form.

If you would have read the mail thread, you could easily see, that this recommendation of yours didn't work before.

PLEASE: I'm willing and ready to spend money. I'm ready to buy the most expensive ADSL package you offer. The only thing missing is a confirmation: YES your phone line does support 3.5k. Or: We don't know, we will test it on installation if it is too slow we change your plan to 1.5k or whatever.

Neither you nor I want that you loose a customer and add a story in the tech community, how incapable your sales is.

stw"  

Disclaimer

This site is in no way affiliated, endorsed, sanctioned, supported, nor enlightened by Lotus Software nor IBM Corporation. I may be an employee, but the opinions, theories, facts, etc. presented here are my own and are in now way given in any official capacity. In short, these are my words and this is my site, not IBM's - and don't even begin to think otherwise. (Disclaimer shamelessly plugged from Rocky Oliver)
© 2003 - 2017 Stephan H. Wissel - some rights reserved as listed here: Creative Commons License
Unless otherwise labeled by its originating author, the content found on this site is made available under the terms of an Attribution/NonCommercial/ShareAlike Creative Commons License, with the exception that no rights are granted -- since they are not mine to grant -- in any logo, graphic design, trademarks or trade names of any type. Code samples and code downloads on this site are, unless otherwise labeled, made available under an Apache 2.0 license. Other license models are available on written request and written confirmation.